Adherence to the following Procedures will ensure a successful career with SARA Companion Home Care Services:
1. All employees are expected to dress in a manner appropriate to the health care environment, or as directed by the client facility. This includes personal hygiene, jewelry, hair and makeup. Please do not smoke in the presence of a patient. The use of strong perfumes or scents is prohibited.
2. Always wear your SARA COMPANION HOME CARE SERVICES ID badge.
3. You are expected to arrive on time to all assignments that you have accepted. However, if an emergency or any situation should cause you to be late, or to be totally absent from the assignment, you must notify SARA COMPANION HOME CARE SERVICES immediately.
~~~ PLEASE DO NOT CALL YOUR PATIENT DIRECTLY. ~~~
4. If you have any problem, incident, or accident on the job, do not discuss it with the patient immediately, you are required to call Human Resource Manager. If you are supposed to be relieved by someone else, do not leave until your relief person has arrived.
~~~If the patient/facility asks you to stay longer than your assignment, or to leave earlier, please call SARA COMPANION HOME CARE SERVICES first, for approval. ~~~
5. Unlicensed personnel hereby acknowledge that they will not under any conditions dispense or administer any medication. You may assist patient with the medications after completing an in- service in how to assist patient with self-administration of medications. Certified Caregivers are not allowed to administer medication to a client. This must be done by a licensed clinician.
6. UNDER NO CIRCUMSTANCES are you to ask for or accept any money from your patient or take home property that belongs to the patient.
7. There shall not be any involvement with the patient’s financial affairs, including check writing, use of debit or credit cards and ATM transactions.
8. You are expected to honor the confidentiality of any patient information which is obtained in the regular course of your employment.
9. No personal telephone calls should be made while on duty, and no calls of a personal nature should be received by you. You may call SARA COMPANION HOME CARE SERVICES. 24 hours a day if you need to cancel or reschedule your assignment.
A NO CALL, NO SHOW IS GROUNDS FOR IMMEDIATE TERMINATION.
10. Please DO NOT discuss your pay rate with patient/facility or patient’s family . DO NOT discuss your personal or financial affairs with the patient/facility or the patient’s family.
11. As an employee of SARA COMPANION HOME CARE SERVICES, you are not authorized to accept any direct employment that may be offered to you by your patient. If you are requested to do so, please have the client contact us.