Table of Contents

Welcome

I. Philosophy of SARA Companion HomeCare Services

• ~ Mission
• ~ SARA Philosophy
• ~ Values
• ~ Committed to Our Clients
• ~ Committed to Our Caregivers
• ~ Committed to Our Excellence

II. Job Description

Job Description: Home Health Aide / Personal Care Aide

• ~~~ Position Summary
• ~~~ Essential Duties and Responsibilities
• ~~~ Qualifications
• ~~~ PCA vs. HHA Task Comparison Chart

III. The Employment Relationship

• ~ Employment At-Will
• ~ Equal Opportunity Employment Statement
• ~ Americans with Disabilities Act
• ~ Genetic Information Nondiscrimination Act
• ~ Confidentiality Statement
• ~ Respectful Work Environment

IV. Employment Policies

• ~ Employee File
• ~ Employee Classification
• ~ Performance Evaluations
• ~ Attendance
• ~ Tardiness
• ~ Absences and Sick days
• ~ Overtime
• ~ On Call
• ~ Cancellation Policy
• ~ Inclement Weather
• ~ Employment of Relatives
• ~ Identification Badge

V. Standards of Care

• ~ Safety
• ~ Patient Care
• ~ Our Commitment to Affirming Care
• ~ Universal Precautions
• ~ Use of Personal Protective Equipment (PPE)
• ~ Client Transportation
• ~ Emergency Planning

VI. HIPAA, Patient’s Rights and Confidentiality

• ~ HIPAA
• ~ Patient Rights
• ~ Confidentiality
• ~ Advanced Directives

VII. Pay Practices

• ~ Time and Attendance Recording
• ~ Policy Overview
• ~ Prohibited Actions
  • ~~~ An instruction sheet is included with your orientation packet, and we will explain and demonstrate the EVV telephony system in detail. The information received from the EVV telephony system will be compared to your assigned schedule and the patient’s care plan for accuracy. Inaccuracies can delay your pay.
• ~ Your Pay
• ~ Holidays
• ~ Time Away from Work Pay Policies

VIII. Rules of Conduct

• ~ Work Environment
• ~ Personal Issues
• ~ Problem Resolution Procedure / Employee Grievances
• ~ Dress Code
• ~ Personal Phone Calls
• ~ Solicitation
• ~ Smoking
• ~ Sexual Harassment
• ~ Drugs and Alcohol
• ~ Social Media and Internet
• ~ Gifts, Gratuities and Business Courtesies

IX. Performance Standards

• ~ Licenses and Certifications
• ~ In-service Education
• ~ Performance Management
• ~ Compliance Requirements
• ~ Probationary Review
• ~ Semi-Annual Review
• ~ Channels of Communication
• ~ Performance Problems
• ~ Verbal Warning
• ~ Written Warning
• ~ False Claims Act
• ~ Assignment Policy
• ~ Acceptance of Patient

X. Benefits

• ~ Caregiver Employment Levels
  • ~~~ LEVEL C
  • ~~~ LEVEL B
  • ~~~ LEVEL A
  • ~~~ LEVEL ELITE
• ~ Health Plan
• ~ Personal and Vacation Paid Time Off
• ~ Employee Referral Bonus
• ~ Temporary Disability Insurance
• ~ Leaves of Absence
• ~ Family Medical Leave Act
• ~ Workers Compensation
• ~ Jury Duty
• ~ Military

XI. Dismissal / Termination of Employment

• Resignation

APPENDIX A (Standard of Contact)

APPENDIX B (Duty Codes)

APPENDIX C (Employee Referral Guidelines)

• ~~~ Description
• ~~~ Program Rules

APPENDIX D – Sick Time Accrual Rates (all employees)

APPENDIX E – Vacation Accrual Rates (Level B or Higher)

APPENDIX F – Personal Paid Time Off Accrual Rates (Level A and Elite)

APPENDIX G – New York Secure Choice Savings Program

Candidate Referral Form

Employee Handbook Acknowledgement